Special Order Policies and Info at Yarn Nut
We are currently carrying Ice Yarns, Hobium Yarns and many others here at Yarn Nut. We cannot stock all items that these suppliers carry, so we have made items that we do not stock in our warehouse available as Special Order Items.
If you would like to order a Special Order Item, just place your order as usual. The stock status will be listed on the item so you can tell if it is in stock or not.
Your item(s) will be put on our inventory order list and ordered on our next order. We place inventory orders with our suppliers every two weeks or so (could be less time, could be more time). We will ship item(s) when we receive them from the supplier. We well keep you informed of the status of your order via email.
If you place an order that contains In Stock Items and Special Order items on the same order, your order will be held until all items are received from supplier and your order will be shipped all together. If you would like In Stock items shipped right away in a separate shipment, we will have to charge a shipping charge for that portion of the order. Just contact us via email @ Yarn@YarnNut.com and we will let you know what that shipping charge would be and you can decide if you want that separate shipment.
Your credit card or PayPal payment will be authorized at the time of the order and will be charged 7 days after your order is placed. If we don't finalize your payment within 7 days, our payment processor cancels the transaction automatically.
Special Orders Items can be cancelled until that inventory order is placed. Once we place an order with our supplier, we cannot cancel it, therefore we cannot allow cancellations after that order is placed. If you do want to cancel items after they have been ordered from the supplier, a 30% re-stock fee will be applied to those items.
Shipments from the supplier can take 1-2 weeks or more to arrive. We can't guarantee a time of arrival due to unforeseen circumstances.
Please be aware that our Supplier Inventory changes rapidly and items on our web site may not be available with our supplier at time order is placed. If we are unable to get a special order item in stock, a full refund will be issued. If a Special Order Item is cancelled by the customer before we place our inventory order with our supplier, a full refund will be issued.
We cannot guarantee that we will be able to re-stock any yarn so be sure get the amount you need for the projects you have in mind.